PSA Peugeot Citroën showed, in 2007, its progress in deploying automotive telematics services and presented its plans for the future. Now, in 2009, the Group presents its new equipment and new services that demonstrate its leadership in automotive data communications. With the full-scale rollout of its emergency call service, which began in 2003, PSA Peugeot Citroën has constructed and improved the system's technical architecture. The Group is now using this architecture to pursue an ambitious telematics strategy with the introduction of new services designed to ensure more efficient and cleaner mobility.

Emergency call system: a valuable assistance tool
If there is an accident or someone in the vehicle becomes ill, the emergency call service connects the vehicle to a special assistance centre. This happens automatically if an impact is detected, and manually if the passengers are conscious. A geolocalisation system makes emergency assistance far more efficient by getting help to the vehicle faster. According to the European Commission, if all vehicles were equipped with this system, over 2,000 lives could be saved each year in Europe.
More than 550,000 Peugeot and Citroën vehicles equipped with the system are now on the roads in the nine European countries where the service is offered, and more than 2,700 emergency calls have already been transmitted.
The PSA Peugeot Citroën emergency call service is free. There is no subscription and no time limit. In 2006, it received official approval from the French Civil Defence and Safety Department.

A fast and efficient service
Since 2002, Peugeot and Citroën have built their Assistance Services around shared RTx/NaviDrive telematics platforms, which incorporate a CD radio, GSM telephone with a hands-free kit and a GPS navigational aid, all in a single module.
Thanks to the geolocalisation system, the needed help (roadside assistance, towing, etc.) gets to the vehicle much faster – something customers really appreciate.

A service package for excellent mobility
Peugeot has been offering its mobility assistance service, Peugeot Services Mobiles, since 2007. Access is provided through an operator on call 24/7 to a package of services:
- Search and downloading of points of interest from a database that includes the Michelin® Guides and Michelin Green Guides
- Programming of traffic alerts for pre-defined routes and downloading of optimal itineraries depending on traffic conditions
- A personal address book
- The location of automatic radars in France.
The guaranteed efficient and personalised assistance of this service is available at one's fingertips from RT3/RT4 systems or on the Peugeot Services Mobiles website.

Dynamic, integrated fleet management
In September 2008, Peugeot and Citroën launched a new remote fleet management service. Active Fleet Data supplies precise information regularly and automatically concerning a vehicle's use with no input from the user. With the interp@rc management software, fleet managers can obtain general information (kilometres on the vehicle, kilometres to servicing, etc.) and mechanical diagnostics (gearbox, suspension, anti-pollution system, etc.) twice each week. Mechanical and safety alerts (oil level, worn brake pads, etc.) are reported immediately by email.
This service is delivered through a box installed by our after-sales departments.