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16/01/2012 | Paris – 16 January 2012

One million Peugeot and Citroën vehicles feature the eCall emergency call system
PSA Peugeot Citroën continues to lead eCall roll out in Europe, with Citroën e- Touch and Peugeot Connect. Over one million Peugeot and Citroën models featuring the emergency call system have been sold since 2003 and nearly 5,500 people have used it to access emergency services in the 10 European countries where eCall has been deployed.

In 2010, PSA Peugeot Citroën made the eCall emergency call system widely accessible with the launch of the autonomous telematics box (ATB). This vehicle-connected onboard unit separates the telematics systems from other functions, such as hands-free phone control, offering an independent communication solution free of contract obligations for the life of the vehicle.

eCall is also equipped with a location-aware assistance system that puts vehicle occupants in contact with a roadside assistance network in the event of a breakdown.

PSA Peugeot Citroën’s emergency call system received the Euro NCAP Advanced award in late 2010 for its cutting-edge safety features. The only volume carmaker to earn such a distinction, PSA Peugeot Citroën has once again demonstrated that vehicle safety is one of its core priorities by offering innovative, effective safety solutions.

How does it work?
The emergency call system enables motorists to contact a dedicated assistance centre. In the event of an accident, a short cell phone message identifying the vehicle and giving its telephone number and exact location is sent manually or automatically via GSM to the centre (Inter Mutuelles Assistance in France, for example) that hosts and coordinates the call reception and processing unit.

An operator calls the drivers back and analyses the situation, taking into consideration the vehicle’s location, the seriousness of the accident, the number of people injured and the need for emergency response teams. If necessary, the operator then transmits this data to the police, emergency medical teams or other appropriate rescue crews in the area. If the motorist is unable to answer, the call is automatically forwarded to the rescue teams.

PSA Peugeot Citroën’s emergency call system helps teams reach the accident scene quickly, thereby helping to reduce the number of serious road injuries and fatalities.


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Laure de Servigny – +33 (0)1 40 66 35 42

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